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Delta works with the Shepherd Center, the Center for the Visually ImpairedCVI, and other non profit groups on its "experiential outreach program" inorder to connect with these experts. Delta encourages those with blindness, deafness, or physical disabilities,such as spinal cord injury, to confront the difficulties that they face withair travel by going through a guided
tour of Atlanta's Hartsfield JacksonAtlanta International Airport. This is an opportunity for each individual to undergo the steps of travelfrom
check in, to security, to gate arrival, to enplaning, deplaning, andmaking connections, so that he or she can express concerns and overcomefears. This is a mutually beneficial program as Delta can learn from anynegative experiences, create improvements based on complaints, and makepreventative innovations. Delta's relationships with the Shepherd Center andCVI exemplify the uniquefusions that can only exist in Atlanta. The sponsorship team of GAAT, which is composed of representatives from IBMResearch, Aeolian Solutions, and G3ict, concluded the session byhighlighting the positive measures that have occurred since the group's lastmeeting.